Reservations that are cancelled more than two weeks prior to your stay, will receive a 90% refund of the rental fees. Cancellations or reservation changes that are less than two weeks, but more than three days prior to the reservation will receive a 50% refund of the rental fees. There is no refund for cancellations or reservations less than 72 hours prior to your original arrival date. In the event of an early departure, we cannot give any kind of refund. There are no cancellations or refunds due to inclement weather.
You give us the right to charge your credit card for any damages or excessive cleaning from your stay. If you notice any problems upon checking in, please report the damage to us right away so you can avoid any charges to your credit card from said damages.
Occasionally appliances, hot tubs, fireplaces, etc… may malfunction from time to time. We will service and restore these amenities as quickly as we can, but will not make any rental concession for time without these items. Likewise, loss of electricity, water, or other “Acts of God” that are outside of our control will not result in a refund of any monies paid. Due to cleaning and servicing, hot tubs are sometimes not up to full temperature at the time of check in and may need several hours to heat. We ask that you follow all rules and policies regarding use of amenities in order to keep them functioning at top efficiency. Failure to do so may result in damage or excessive cleaning charges.
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